Chat button reinvented – Part 1

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Chat button reinvented – Part 1

Today we are rolling out the first part of a new update of cSupport!

The chat button has been completely rebuild to give you a much more rewarding experience. Add social level to your contact with your customers, by adding your Facebook Page and Twitter handle directly to the floating inline chat button. We will add more Assisting Helpers soon!

Next step will be redesign of the chat box itself. Stay tuned!


New features at cSupport: Typing and Rating

We are excited to announce two new features at cSupport!

Typing
Now you are able to see when the visitor is typing. This goes both ways, as the user are also able to see you typing. You will need to make sure that typing notification is enabled in your Jabber IM application to make it work in Jabber. This will help users know that you are typing a longer message and await, or the other way around. It is sure to improve the overall chat experience.

Thumb Rating
Another new feature is thumb rating. Visitors can rate thumb up or thumb down on chat sessions. This will enable you to review how well your chat sessions are going, and find out if there is room for improvements. You are able to view the statistics on this on the dashboard, as well as individual rating on each chat.


cSupport 3.4 Released: Availability Overview

Availability Overview
The availability overview gives a strong view into what hours is the most important to be online, as well as how to optimize the support. Easily available form the Dashboard, you will always find an updated view of how your live chat support is going.

Visitor Profile
Find out who the user you are chatting with right now is. You will be able to see the latest sessions, important information as previous used names and e-mail, and localization. This will give you an unique idea what the user is looking for and you can deliver the best possible support. Read more


cSupport 3.2 Released

Yes, it has been a very short time since the last update! The reason is that we had some features we really wanted to include in 3.1 but didn’t make the cut.

The information below is mostly based for technical experienced people. If you are not, then you can wait for the updates of our plugins as well as update of the backend interface for customization.

Color Customization
The most noticeable change is the possibility of color customization. Plugins will be updated soon, and you will also see a panel in the backend interface to do this automatically. However for now it is only for developers who understand HTML.
Read more


cSupport 3.1 Released

Today, we have released cSupport 3.1. This is a minor release. The main points will be covered in this blog post

New design of chat and front-end
Now you can link to your cSupport Live Chat URL and get people to chat with you in a nice looking front-end. As an example, check ours: https://chat.csupporthq.com/

You can include your cSupport Live Chat URL in e-mails, prints, newsletters or anywhere you find it to be suitable. The URL will let people go straight to your live chat window. If you are not available or online, your live chat frontend will work as a contact form.
Read more


Huge improvements: gTalk, redesign and much more!

Your live chat software just got much better.

We have been working hard the last months and finally got both iPhone/Android integration, gTalk Instant Messaging support and huge improvements to both the chat box and the admin interface. Please comment what you feel about the new changes. We are looking for a more HTML5 and jQuery based interface to keep everything clean and future proof.

Some of the changes are:

  • Flawless integration with gTalk
  • iPhone/Android integration with ebuddy and other gTalk enabled chat clients
  • New and faster servers
  • Draggable chat window
  • Display timestamp with log entries
  • Grouping log messages by users
  • Much more

Please login at your live chat panel or create an account to check out all the new features!


How do you like your live chat?

By now we have Italian as new language support delivered by the good people at claimcreative.com. If you are interested in localization of the system for your language, please contact us and we will include you in our translation team.

We have been working on 1.1.1 and 1.2 for a while now and are closing in. By 1.2 we will be introducing floating and inline chat, image upload and branding features, timezones, no prepopulation chat (direct chat) as well as some exciting bonuses for our existing customers.

The aim of 1.2 is still to offer reliable, easy-to-use, no feature bugged live chat. A live chat that simply works out of the box.

Also look out for the beta version of iPhone very soon.


How to increase flexibility with cSupport?

We have exciting news for you, and that we believe most of you really has been looking forward to. An iPhone app. Of course, as a small business owner, you and your employees will be moving much around and can’t stay at the computer all day.

This is why we will be introducing the iPhone app soon. You will be able to have the clean, easy-to-use interface for your iPhone, and offer the exact customer care that your customers need, no matter where in the world you are. Multi-chat feature, support for multitasking, build-in notifications, and much more. We are excited!

Currently our goal is to have a gold app ready in january. With this we will also be releasing v1.1.1 of cSupport, that will be introducing image uploads and many minor fixes.

An Android app is on they way and is ready for preview soon after the iPhone app is released.


New release! v1.1

The new release is finally ready and has been activated on your accounts.

We have added quite a few new exciting features, this includes;

  • Go idle function
  • Sound notifications
  • E-mail notifications
  • Customization and Branding of chat
  • Registration of referer
  • Knowledge base with guides and faq
  • Many, many stability fixes
  • Bug fixes
  • And much more

All accounts has been upgraded to v1.1, so check it out now! A new small version update will be released shortly with some exciting features we believe is missing in the current release. However, there was not enough time to get it in the v1.1 release. Stay  tuned!


Preview of v1.1

We are excited to tell that development of version 1.1 of the cSupport chat system will start tomorrow. Therefor we would like to tell you a little of what you can expect of this release. The goal of this v1.1 release is to include all the small details that is missing in v1.0 for a full useful live chat system.

Here is a few of the things that will come;

  • Better notification system, e.g. sound notifications.
  • Integration guides to magento, wordpress, scannet and many other platforms.
  • Access control to prevent spam and abuse of chat.
  • More information gathered of chat users for analysis.
  • Ability to Customize the chat window.
  • Better stability.
  • Much more…

This release will include many, many stability fixes and make the live chat incredible more useful. We hope you will look forward to it.

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